​FAQs
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​FAQs

Find the answers to some of the most frequently asked questions here.

Where are you located? St Kilda Mums is entirely run by volunteers from our warehouse in St Kilda, with some volunteers providing a drop off point in various suburbs at their own homes. We aim for regular drop off times at the warehouse each week but these can sometimes change according to volunteer availability and school holidays. Please check out opening times here.

Can I just show up at the warehouse? We like to be ready for your visit and ensure that you don’t make a trip unnecessarily. For that reason we ask that you email us with a list of the things you would like to donate. It helps if you have read our website first for a list of things we can and can’t re-home. We can then confirm days and times. We are happy to work with you to find a time that best suits you.

Do you pickup? We rely on our network bringing their donations to us, however if you are unable to deliver please email us and we may be able to organise something. It depends on what you have to offer, where you live and the availability of volunteers.

What about safety standards? The following items have safety standards - prams, strollers, change tables, cots, portacots, highchairs, car restraints, and bouncers. You may like to review this page to ensure your donation meets current safety standards

Does my donation have to meet every mandatory standard on your checklist? No, this is a guide and these standards apply for the sale of new nursery items, and the sale of all cots. For example we rehome prams without red brakes as this is a very recent change to the standard and as long as the brakes work well we are able to rehome the pram. If you are unsure please email us a photo and description (make and model, date and country of manufacture) of these items so that we can be sure of their suitability for re-homing and so we can download the manual from the manufacturer’s website to give to the new mum.

Do you have a list of what you accept? Please see this list of what we can and can’t rehome.

Would you have any use for used breastfeeding bras at all? We recommend that you contact Uplift Bras. For many Third World women a bra is unobtainable and unaffordable. Uplift Bras collects new and second hand bras and sends them to places like Fiji and Papua New Guinea.

Do I need to clean my pram or highchair before donating it to you? In short – yes please! St Kilda Mums is volunteer run, mostly mums working on mum time, so if you don’t clean it – someone else has to find time to do so. If you are unsure where to start or how to go about it, please just email us – our volunteers have a wealth of knowledge to share. We post before and after photos on Facebook regularly.

I have a lounge suite/adult clothing/a kitchen sink I would like to donate, is that something you need? We try and focus on the essential needs of babies and young children. We recommend the following:

Asylum Seeker Resource Centre - accept some material aid from time to time.
Ebay - list at 99 cents to find a new home for stuff you no longer need.
EERN - Accepts donations of household essentials, white goods and furniture in the Cities of Whitehorse, Manningham, Maroondah, Knox, Monash and Boroondara.
Fitted for Work - Assists women experiencing disadvantage to get and keep work by providing free interview appropriate clothing, as well as mentoring and transition to work programs.
Givit - a ‘targeted giving’ service that ensures those who need assistance get exactly what they need, when they need it most.
Gumtree - have a great simple app for smart phone that allows you to take a snapshot and list for free very quickly.
Highlands Foundation - underpants, maternity bras, cloth nappies, pilchers, soap, towels, face cloths, woollen items, etc. for birth survival kits for the Highlands of Papua New Guinea.
Uplift Bras - For many Third World women a bra is unobtainable and unaffordable. Uplift Bras collects new and second hand bras and sends them to places like Fiji and The Solomon Islands.
Wear for Success Helps disadvantaged men and women to re-enter the workforce and will accept donations of men’s and women’s business attire.
West Welcome Wagon - supports asylum seekers in the West of Melbourne
Ziilch - A user-friendly, re-use and recycling website that allows you to give away items you no longer need and find free stuff.

How can you let me know if you have a particular need? If we have to do a call out for specific items we post these on Facebook and Twitter.

Can you accept cash donations? St Kilda Mums has been endorsed by the ATO as a Deductible Gift Recipient. This means that if you donate money to St Kilda Mums, any donation over $2 is tax deductible and you will receive a receipt to reflect this. Click here to go to the donate page of our website.

What will you do with cash donations? We ensure that every quality donation we receive can be rehomed by making it safe and complete. For example we can take a donation of a cot, check that it meet safety standards, buy a brand new mattress, and rehome with a beautiful bundle of pre-loved clothing and bedding, a mobile and a big soft teddy. We also need money to buy new teats for feeding bottles, and to buy new safety harnesses for prams, highchairs, bouncers, change tables etc so they meet the latest safety recommendations. We often repair punctures and replace broken parts on prams. 

Just wondering what number to call when I see prams, cots, change tables etc out on the nature strip? St Kilda Mums is run by volunteers, all mums ourselves, and for this reason we do not publish any of our phone numbers. If you find a great pram in the hard rubbish, you are welcome to pick it up and take it home with you if you have a car. We would then ask that you check it carefully before contacting us. Alternatively, if it won’t fit in your car, you can message us, email us, tweet the address and a photo of the item and we might be able to organise a volunteer to pick up. Please do check the pram carefully however, as often there is a very good reason why an item is discarded but it may not be easy to spot. We cannot rehome a cot or carseat from hard rubbish.

How to contact us

As St Kilda Mums is run by volunteers and we work on mum time, we ask that you please contact us by email.

​FAQs

Find the answers to some of the most frequently asked questions here.

How to get help

This is how you contact us if you are in need of help or are a social worker looking for material aid.

Emergency contacts

If you or your children are at risk and need immediate help here are some numbers for you to call.

Sister organisations

St Kilda Mums is proud to have helped other groups with shared values to establish a similar service in their part of the world.

​Spread the Word

We need your help to let people know that they can recycle their baby gear.