COVID-19 FAQs

COVID-19 Update 4 August 2020

In line with government restrictions we are not accepting donations of preloved goods at our Clayton warehouse at this time. See below for alternate options.

Please keep an eye on our social pages or sign up for our newsletter (bottom right hand side of this website) to be the first to be informed when we reopen for donations. Thank you.

If you have any questions then please email us to confirm.
We would be very happy to answer your questions.

Thanks for everything you do for St Kilda Mums.
Jessica Macpherson OAM

FAQs

I need some help from St Kilda Mums.  What should I do?

Please see this page of our website for more information on how to access help from St Kilda Mums.

 

I am a social worker, can I still get help for the families I am supporting?

Yes, we are still taking requests and processing your orders. We are open for collection from our warehouse and we can arrange delivery to your workplace. Please email us for more information.

  

Can I post my donation? 

Yes please. Our postal address is 14 Winterton Road Clayton VIC 3168. 

 

Can I organise a courier to deliver my donation?

Yes. Please email us for more information. 

 

Can I just leave my donation at the door?

No.  Please do not do this.  We won’t be able to check with you if your donation is suitable, or it may get wet and it costs us time and money to dispose of it.

 

Can I volunteer at the warehouse?

At this time for the safety of our staff and our volunteers, we have to limit the number of people in the warehouse. We are not inducting new volunteers at this time.

   

Are financial donations helpful right now?

Yes. Financial donations are vital right now to ensure that St Kilda Mums can continue to operate and help families in need.  You can make a donation via our website (big pink donate now button top right hand side of this page) or via EFT.

 

What are you spending the money on?

We are spending the money on purchasing new stock when we run out, making deliveries to social workers where necessary, paying our rent and bills. Our small team is still working hard to process the items we have here to get them out to families when they need it.

 

Have you had to lay off staff?

No. Our staff are more important than ever right now.  They are working extremely hard in difficult circumstances to help all the families on our waiting list.

 

How are you still helping families in need?

We are distributing the stock that we already have on hand and purchasing some items we consider highly necessary, such as cots, prams and car seats.  We are working closely with social workers and Maternal Child Health Nurses to fulfill the requests for families already on our waitlist.